All orders are dispatched from within the United Kingdom using DHL Express, with end-to-end tracking and appropriate insurance coverage.

Complimentary insured worldwide delivery is included on all orders of £2,000 or more.

For orders below £2,000, insured express delivery is charged at a flat rate according to destination:

• United Kingdom – £30
• Europe – £45
• Middle East – £60
• Rest of World – £75

Applicable delivery charges are displayed automatically at checkout.

Each piece is carefully prepared and securely packaged by BC to ensure it arrives safely and presented to the standard expected of a collectible of this nature.

Estimated Despatch & Delivery Times*

United Kingdom: Usually dispatched by the next working day, with same-day despatch where possible for orders placed before 3 pm.
Estimated delivery: 1–2 working days.

Europe: Usually dispatched by the next working day. Estimated delivery: 2–3 working days.

Middle East & Rest of World: Usually dispatched by the next working day.
Estimated delivery: 3–5 working days, depending on destination and customs clearance.

Delivery estimates are indicative and may be affected by customs processing, local courier operations, public holidays, weather disruption and other circumstances outside of our control. 

Private Collector Hand Delivery

Selected high-value pieces may qualify for our Private Collector Hand Delivery service.

This option allows eligible orders to be personally delivered by BC Boots UK, offering a discreet and fully secure alternative to traditional international shipping.

Availability is determined automatically at checkout for qualifying items.

View full information regarding this service here.

*Delivery estimates are subject to customs clearance, local courier operations, weather disruption, holidays, and other external factors outside of our control.

Tracking Your Order

• Once your order is shipped, you’ll receive an email and/or SMS (where applicable) with your DHL tracking number.

• You can use that number to follow the progress of your delivery on the DHL website or via their mobile app.

• Please allow up to 24 hours for tracking updates to appear.

Duties, Taxes & Import Fees

For international orders, please be aware:

• Import duties, customs fees, VAT, and handling charges may apply depending on your country.

• These are governed by your local authorities and the buyer is responsible for paying them.

• BC Global Sports Ltd / BC Boots UK cannot predict or absorb these costs.

Address Accuracy & Delivery Issues

• Please ensure the shipping address you provide is complete and accurate (name, street, number, postal code, etc.).

• We cannot be held responsible for delays or misdelivery due to wrong or incomplete addresses.

• If DHL returns a package to us due to failed delivery (wrong address, refusal, etc.), you may be charged the cost of re-shipment.

Lost or Damaged Packages

• If your package is lost or arrives damaged, notify us within 48 hours of delivery (or expected delivery date).

• Send photos of the damaged item and packaging plus your order number.

• We’ll liaise with DHL and aim to resolve the issue — either by resending or refunding, subject to investigation.

Our Shipping Partner

We partner with DHL Express, a trusted international courier known for speed, reliability, and global coverage.

Multiple Items & Split Shipments

• If your order contains multiple items, they may ship separately depending on availability or warehouse location.

• You’ll receive separate tracking numbers in that case.

Changes or Cancellations

• If you need to change your address or cancel your order, please contact us immediately.

• Once dispatched, we may not be able to stop or reroute the delivery.

Contact & Support

If you have questions about shipping or your order, reach out:

• Email: info@bcbootsuk.com

• Get in touch via our Contact Page

• Provide your order number, tracking number, and details so we can help you faster.